Privacy Policy

Last updated: 27 April 2026

1. Data Controller

Juggies Gloss Travel Ltd is the data controller responsible for your personal data. We are registered in England and Wales (Company No: 15635935) at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

Contact: contact@juggiesgloss.com | +44 7484 218891

2. What Data We Collect

We may collect the following personal information:

  • Name, email address, phone number
  • Passport details and travel document information
  • Travel preferences and booking history
  • Payment information (processed securely by our payment providers)
  • Communication records (WhatsApp, email)
  • Website usage data (cookies, analytics)

3. How We Use Your Data

We use your data to:

  • Process and manage your travel bookings
  • Communicate with you about your travel arrangements
  • Share necessary information with travel suppliers (airlines, hotels, etc.)
  • Send you quotes and travel proposals you have requested
  • Comply with legal and regulatory obligations
  • Improve our services and website

4. Legal Basis (UK GDPR)

We process your data on the following legal bases:

  • Contract: Processing necessary to fulfil your booking and provide our services.
  • Legitimate interest: To improve our services and communicate relevant offers.
  • Consent: Where you have opted in to receive marketing communications.
  • Legal obligation: Where required by law or regulation.

5. Data Sharing

We may share your data with:

  • Travel suppliers (airlines, hotels, tour operators) necessary to fulfil your booking
  • Payment processors for secure transaction processing
  • Analytics providers (Google Analytics) in anonymised form
  • Government authorities when legally required

We do not sell your personal data to third parties.

6. Cookies & Tracking

Our website uses cookies and similar technologies to improve your experience and analyse website traffic. This includes:

  • Essential cookies for website functionality
  • Analytics cookies (Google Analytics)
  • Marketing cookies (Meta Pixel) — only with your consent
  • Third-party cookies from our affiliate partners (Aviasales, Hotellook, etc.)

You can manage cookie preferences through your browser settings.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Typically:

  • Booking records: 6 years (UK tax and legal requirements)
  • Marketing consent records: until you withdraw consent
  • Website analytics: 26 months

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure ("right to be forgotten")
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, contact us at contact@juggiesgloss.com. We will respond within 30 days.

9. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO):

  • Website: ico.org.uk
  • Phone: 0303 123 1113

10. Changes

We may update this policy from time to time. Changes will be posted on this page with an updated date.